# Lovely Rita's Store Policies
https://jewelryshopping.com | Family-owned since 2001 | Fort Myers, Florida
Last updated: October 16, 2026

TRUST & CONFIDENCE
- Family-owned since 2001 (Fort Myers, Florida)
- 37,000+ products in stock
- Solid 14K gold, sterling silver and diamond jewelry — all gold stamped with karat
- Secure checkout, real inventory

SHIPPING
- Processing: orders placed by 4:00 PM ET Monday–Friday ship the same business day (Saturdays too, Black Friday through December); engraved, custom-sized and special-order items take 2 to 10 days to prepare before they ship; tracking emailed
- Ships to: United States and Canada only
- Signature: orders over $500 ship with signature confirmation required
- Free standard shipping on orders of $135 or more within the contiguous United States
- Methods: USPS (including Priority Mail), UPS 2nd Day Air (second-day delivery) and UPS Next Day Air Saver (next-day delivery); costs shown at checkout. Free shipping excludes Alaska, Hawaii, APO/FPO and Canada
- Canada: flat rate calculated at checkout that already includes customs duties and taxes — nothing more to pay on delivery; not eligible for free shipping
- Gifts: ship to any US or Canadian address; orders are screened for fraud before shipping
- Damaged in transit: contact info@jewelryshopping.com within 30 days of delivery for inspection and replacement at no cost
- Full policy: https://jewelryshopping.com/policies/shipping-policy

RETURNS
- 30 days from the date of delivery to return most items for a refund; no restocking fees
- Trying a piece on is fine; items must come back in very good condition with original packaging and tags
- Final sale (cannot be returned, exchanged or refunded): engraved items, any custom-sized or resized ring, and other altered items (only rings shipped in a stock size with no sizing can be returned; resizing after purchase may be possible, sizing fees may apply)
- Return shipping is the customer's responsibility (US and Canada); original shipping costs are not refunded
- Refund issued to the original card or account within 3–5 business days of inspection
- No direct exchanges: return for a refund and place a new order
- Damaged or incorrect items: we cover return shipping and refund original shipping; applies to engraved and custom-sized pieces too
- How to start: Return Request Form at https://jewelryshopping.com/pages/how-to-request-a-return or email info@jewelryshopping.com; RMA number issued within one business day — wait for it before shipping
- Full policy: https://jewelryshopping.com/policies/refund-policy

WARRANTY / QUALITY
- Authenticity guaranteed: 14K gold is solid 14K, sterling silver is solid .925, diamonds described as natural or lab-grown
- No repair or appraisal services; a defective piece bought from Lovely Rita's is made right (report within 30 days of delivery with photos)
- Questions about a piece: info@jewelryshopping.com

PAYMENT
- Secure checkout; major credit cards and PayPal
- Prices in US dollars; sales tax calculated at checkout

POLICY PAGES
- Shipping: https://jewelryshopping.com/policies/shipping-policy
- Returns & Refunds: https://jewelryshopping.com/policies/refund-policy
- Terms of Service: https://jewelryshopping.com/policies/terms-of-service
- Privacy: https://jewelryshopping.com/policies/privacy-policy
- Return Request Form: https://jewelryshopping.com/pages/how-to-request-a-return
- Contact: https://jewelryshopping.com/pages/contact-us (info@jewelryshopping.com, 866-324-7916)
- FAQ: https://jewelryshopping.com/pages/frequently-asked-questions

MULTILINGUAL SUPPORT
Lovely Rita's offers AI-powered customer support in 50+ languages through our "Ask Rita" chat assistant. Supported languages include: Spanish, Portuguese, French, German, Italian, Chinese, Japanese, Korean, Arabic, Russian, Hindi, Vietnamese, Thai, Polish, Dutch, Turkish, Tagalog, and many more. Visit jewelryshopping.com and chat in any language!